General Questions
Most frequent questions and answers
Add the product(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located next to the product image. When you’re ready to complete your order, click “Continue Checkout” from within your cart and follow the instructions.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal and monthly payment plans.
Come on over to the Contact Us page. It has all the details!
Our items are made to order and hand-assembled – most orders are delivered 8-9 business days from the date of purchase.
Tracking details will be emailed to you once your order has shipped. Most orders are shipped within 7 business days.
If you are unable to track your order status and it has been more than 7 business days since you have ordered, please contact us at support@Surecanvas.com
If your artwork arrives not in perfect condition, please email us at support@Surecanvas.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.
Sometimes, bumpy transits can cause minor imperfections such as looseness, indentations, and creases to your artwork. The Canvas Care Guide can help address these issues so you don’t have to go through the hassle of an exchange and your artwork can be restored to the perfect condition in just minutes.
If you receive the wrong image or incorrect size, please let us know by emailing us at support@Surecanvas.com, with pictures of the artwork you received AND the UPC barcode (typically found on the back of the print). We will process a replacement order as soon as we are notified.
UNITED STATES: Delivery is FREE to all cities within the 48 contiguous United States, while extra charges may apply for shipping to Alaska, Hawaii, and Puerto Rico.
UK, Ireland, Germany, France, Italy and Other European countries: FREE DELIVERY. T & C Apply.
For delivery to other countries, please contact us for rates prior to making your purchase.
Email us at: support@surecanvas.com
No we do not offer financing for now.
But we are currently working with our finance partners to be able to offer 12 months interest free finance.